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ITIL® 4 Foundation, Course and Exam – (Weekends)

What is ITIL® 4 Foundation

ITIL® 4 Foundation is an entry-level ITIL® qualification that provides an understanding of the main concepts behind ITIL®, including the life cycle stages and the terminology used.

Our ITIL® Foundation 2-day course will equip you with knowledge on how the IT Service Management Lifecycleworks and how the ITIL® framework can be used to improve service delivery and capability, all through instructor-led training and class exercises. The course includes the ITIL® Foundation exam, which is taken on the last day of training.

The course is the starting point for people wanting ITIL qualifications. The new ITIL 4 Foundation course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization

£645.00

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ITIL® 4 Foundation, Course and Exam – (Weekends)

Description

About This Course

This course will ensure candidate has sufficient knowledge to:
– Understand basic concepts, terminologies, key principles, and process models of IT Service
– Management that are included in ITIL® 4 Foundation
– Appreciate the scope and objectives of service design, service strategy, service transition, continual
service improvement, and service operations
– Enhance the efficiency and effectiveness of ITIL® tools and techniques within the business, to
optimise user experience
– Apply lean principles and automate standard jobs to improve the efficiency of ITSM processes
– Centralize activities and functions to save on cost and time

Prerequisites:


The exam doesn’t have any prerequisites, and you don’t need to have any prior knowledge of IT Service Management to understand this course.

Study Time:


2 days (Weekend)
Our ITIL® Foundation 2-day weekend course will equip you with knowledge on how the IT Service Management Lifecycle works and how the ITIL® framework can be used to improve service delivery and capability, all through instructor-led training and class exercises. The course includes the ITIL® Foundation exam, which is taken on the last day of training.

Who is Course Suitable for:


ITIL Foundation is suitable for anyone working in IT services, or anyone who is considering a career in IT. Also suitable for students who have studied COBIT 5 or ISO/IEC 20000, although this is not a requirement.

Exams

The format of the Foundation exam is as follows:

40 multiple choice questions. 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must have completed the ITIL Foundation course before requesting their exam voucher.

Additional information
Select Date

April 10 2021, April 12 2021, April 17 2021, April 19 2021, April 22 2021, April 24 2021, April 26 2021, April 3 2021, April 5 2021, April 8 2021, December 31 2020, February 1 2021, February 10 2021, February 11 2021, February 13 2021, February 15 2021, February 16 2021, February 2 2021, February 20 2021, February 22 2021, February 23 2021, February 24 2021, February 25 2021, February 27, February 27 2021, February 6 2021, February 8 2021, February 9 2021, January 11 2021, January 12 2021, January 13 2021, January 14 2020, January 14 2021, January 16 2021, January 18 2021, January 19 2021, January 2 2021, January 23 2021, January 25 2021, January 26 2021, January 27 2021, January 28 2021, January 30 2021, January 4 2021, January 5 2021, January 9 2021, July 17 2021, July 19 2021, July 3 2021, July 31 2021, July 5 2021, June 19 2021, June 21 2021, June 5 2021, June 7 2021, March 1 2021, March 10 2021, March 11 2021, March 13 2021, March 15 2021, March 16 2021, March 2 2021, March 20 2021, March 22 2021, March 23, March 23 2021, March 24 2021, March 25 2021, March 27 2021, March 29 2021, March 30 2021, March 6 2021, March 8 2021, March 9 2021, May 17 2021, May 22 2021, May 3 2021, May 31 2021, May 8 2021, October 22 2020, November 5 2020, November 19 2020, December 3 2020, December 17 2020, October 1 2020, October 3 2020, October 12 2020, October 15 2020, October 17 2020, October 26 2020, October 29 2020, October 31 2020, November 9 2020, November 12 2020, November 14 2020, November 23 2020, November 26 2020, November 28 2020, December 10 2020, December 12 2020, December 26 2020, December 29 2020, September 26 2020, September 28 2020, September 29 2020, October 5 2020, October 10 2020, October 13 2020, October 19 2020, October 24 2020, October 27 2020, November 2 2020, November 7 2020, November 10 2020, November 16 2020, November 21 2020, November 24 2020, November 30 2020, December 5 2020, December 7 2020, December 8 2020, December 19 2020, December 21 2020, December 22 2020, December 14 2020, December 28 2020

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Learning Requirements

Any recent Desktop/Laptop/Tablet with internet connectivity and based on a modern operating system (Windows8®️,Windows7®️, Windows Vista®️, MAC OSX, Linux, iPad iOS 7, Kindle Fire, Android based Tablets) with a latest version of the Web Browser viz. Chrome, Firefox, Internet Explorer 11, (Safari on MAC OSX).

  • 1GB RAM [512MB RAM] & at least 1GB of available hard disk space.
  • The learning application is based on HTML5 technologies and therefore the latest version of Web Browser is a pre-requsite ( Chrome, Firefox, Internet Explorer 11).

Lion Heart Service Level Agreement (SLA) for responding to Learning enquiries are:

  • An initial acknowledgement to the enquiry is sent to the candidate within 2 working hours.
  • A full response, whether this is by email or telephone call is completed within one working day.
  • A follow up email is sent to the candidate to confirm that the enquiry has been responded to satisfactorily, and to close the enquiry.
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