Overcoming Sales Objections

 

Through this course, participants will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit.

 

Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients.

 

Objections will always occur no matter the item being sold or presented.

Overcoming Sales Objections

Description

Course outline


• Module One: Getting Started
• Module Two: Three Main Factors
• Module Three: Seeing Objections as Opportunities
• Module Four: Getting to the Bottom
• Module Five: Finding a Point of Agreement
• Module Six: Have the Client Answer Their Own Objection
• Module Seven: Deflating Objections
• Module Eight: Unvoiced Objections
• Module Nine: The Five Steps
• Module Ten: Dos and Don’ts
• Module Eleven: Sealing the Deal
• Module Twelve: Wrapping Up

Delivery method

Direct delivery via tutor-led training session, offering you interactive training in a small classroom setting or engaging eLearning modules. The sessions are packed with exercises and hands-on experiences, thus enabling you to translate what you have learnt in the course to the workplace and professionally. 

Location

IMPARANDO – LONDON. 56 Commercial Road Ald Gate, London E1 1LP, United Kingdom.

Duration

Duration 1 Day: 9:30 am to 4:30 pm (classroom & onsite courses only)

Entry Requirements

You don’t need any special equipment for this course, just a PC or Mac to watch the videos and a pen to take notes if you are using the eLearning modules. There are no pre-requisites for this training, hence anyone can attend.

What Is Included

Training from an experienced trainer
Computer / Laptop to use for the duration of the course (classroom & onsite courses only)
Detailed course notes and sample exercises
Full colour course manual
Free online training videos
Refreshments (classroom courses only)
A recording of the training course (virtual courses only)
Free PDF certificate upon successful completion of the course.
Full one-year access to Course materials (eLearning only)
Benefit from instant feedback through practice questions
Full tutor support available from Monday to Friday
Study in your own time through your computer, tablet or mobile device (eLearning only)
Additional information
Delivery Methods

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Learning Requirements

Technical Requirements:

Any recent Desktop/Laptop/Tablet with internet connectivity and based on a modern operating system (Windows8®️,Windows7®️, Windows Vista®️, MAC OSX, Linux, iPad iOS 7, Kindle Fire, Android based Tablets) with a latest version of the Web Browser viz. Chrome, Firefox, Internet Explorer 11, (Safari on MAC OSX).

System Requirements:

  • 1GB RAM [512MB RAM] & at least 1GB of available hard disk space.
  • The learning application is based on HTML5 technologies and therefore the latest version of Web Browser is a pre-requsite ( Chrome, Firefox, Internet Explorer 11).

Service Level Agreement (SLA) For Learning enquiries:

Lion Heart Service Level Agreement (SLA) for responding to Learning enquiries are:

  • An initial acknowledgement to the enquiry is sent to the candidate within 2 working hours.
  • A full response, whether this is by email or telephone call is completed within one working day.
  • A follow up email is sent to the candidate to confirm that the enquiry has been responded to satisfactorily, and to close the enquiry.
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