ITIL® 4 Foundation, Course and Exam
What is ITIL® 4 Foundation
ITIL® 4 Foundation is an entry-level ITIL® qualification that provides an understanding of the main concepts behind ITIL®, including the life cycle stages and the terminology used.
Our ITIL® Foundation 2-day course will equip you with knowledge on how the IT Service Management Lifecycleworks and how the ITIL® framework can be used to improve service delivery and capability, all through instructor-led training and class exercises. The course includes the ITIL® Foundation exam, which is taken on the last day of training.
The course is the starting point for people wanting ITIL qualifications. The new ITIL 4 Foundation course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization
ITIL® 4 Foundation, Course and Exam
About This Course
– Understand basic concepts, terminologies, key principles, and process models of IT Service
– Management that are included in ITIL® 4 Foundation
– Appreciate the scope and objectives of service design, service strategy, service transition, continual
service improvement, and service operations
– Enhance the efficiency and effectiveness of ITIL® tools and techniques within the business, to
optimise user experience
– Apply lean principles and automate standard jobs to improve the efficiency of ITSM processes
– Centralize activities and functions to save on cost and time
Prerequisites:
Study Time:
Our ITIL® Foundation 2-day course will equip you with knowledge on how the IT Service Management Lifecycle works and how the ITIL® framework can be used to improve service delivery and capability, all through instructor-led training and class exercises. The course includes the ITIL® Foundation exam, which is taken on the last day of training.
Who is Course Suitable for:
Exams
40 multiple-choice questions. 60-minute duration with a 65% pass mark. The exam can be taken online with a web proctor (with PEOPLECERT). Students must have completed the ITIL Foundation course before requesting their exam voucher.
Trademark notice.
– ITIL®, PRINCE2® and MSP® are a registered trademark of AXELOS Limited, used with permission from AXELOS Limited. All rights reserved.
– The Swirl logo ™ is a registered trademark of AXELOS Limited, used with the permission of AXELOS Limited. All rights reserved.
| Select Date | April 9 2026, August 6 2026, July 9 2026, June 4 2026, May 7 2026, September 10 2026 |
|---|---|
| time | 9am |
| location | Classroom, Virtual |
£1,500.00 Exc. VAT
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Learning Requirements
Any recent Desktop/Laptop/Tablet with internet connectivity and based on a modern operating system (Windows8®️,Windows7®️, Windows Vista®️, MAC OSX, Linux, iPad iOS 7, Kindle Fire, Android based Tablets) with a latest version of the Web Browser viz. Chrome, Firefox, Internet Explorer 11, (Safari on MAC OSX).
- 1GB RAM [512MB RAM] & at least 1GB of available hard disk space.
- The learning application is based on HTML5 technologies and therefore the latest version of Web Browser is a pre-requsite ( Chrome, Firefox, Internet Explorer 11).
Lion Heart Service Level Agreement (SLA) for responding to Learning enquiries are:
- An initial acknowledgement to the enquiry is sent to the candidate within 2 working hours.
- A full response, whether this is by email or telephone call is completed within one working day.
- A follow up email is sent to the candidate to confirm that the enquiry has been responded to satisfactorily, and to close the enquiry.
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