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ITIL® 4 Foundation, Course and Exam

What is ITIL® 4 Foundation

ITIL® 4 Foundation is an entry-level ITIL® qualification that provides an understanding of the main concepts behind ITIL®, including the life cycle stages and the terminology used.

Our ITIL® Foundation 2-day course will equip you with knowledge on how the IT Service Management Lifecycleworks and how the ITIL® framework can be used to improve service delivery and capability, all through instructor-led training and class exercises. The course includes the ITIL® Foundation exam, which is taken on the last day of training.

The course is the starting point for people wanting ITIL qualifications. The new ITIL 4 Foundation course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization

£645.00

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ITIL® 4 Foundation, Course and Exam

Description

About This Course

This course will ensure candidate has sufficient knowledge to:
– Understand basic concepts, terminologies, key principles, and process models of IT Service
– Management that are included in ITIL® 4 Foundation
– Appreciate the scope and objectives of service design, service strategy, service transition, continual
service improvement, and service operations
– Enhance the efficiency and effectiveness of ITIL® tools and techniques within the business, to
optimise user experience
– Apply lean principles and automate standard jobs to improve the efficiency of ITSM processes
– Centralize activities and functions to save on cost and time

Prerequisites:


The exam doesn’t have any prerequisites, and you don’t need to have any prior knowledge of IT Service Management to understand this course.

Study Time:


2 days
Our ITIL® Foundation 2-day course will equip you with knowledge on how the IT Service Management Lifecycle works and how the ITIL® framework can be used to improve service delivery and capability, all through instructor-led training and class exercises. The course includes the ITIL® Foundation exam, which is taken on the last day of training.

Who is Course Suitable for:


ITIL® Foundation is suitable for anyone working in IT services, or anyone who is considering a career in IT. Also suitable for students who have studied COBIT 5 or ISO/IEC 20000, although this is not a requirement.

Exams

The format of the Foundation exam is as follows:

40 multiple-choice questions. 60-minute duration with a 65% pass mark. The exam can be taken online with a web proctor (with PEOPLECERT). Students must have completed the ITIL Foundation course before requesting their exam voucher.

Trademark notice.

– This training is carried out in collaboration with Van Haren Publishing BV.
– ITIL®, PRINCE2® and MSP® are a registered trademark of AXELOS Limited, used with permission from AXELOS Limited. All rights reserved.
– The Swirl logo ™ is a registered trademark of AXELOS Limited, used with the permission of AXELOS Limited. All rights reserved.
Additional information
Select Date

August 19 2021, December 16 2021, February 14 2022, February 21 2022, February 28 2022, February 7 2022, January 10 2022, January 17 2022, January 24 2022, January 31 2022, July 22 2021, May 20 2021, November 17 2021, October 14 2021, September 16 2021

time

9am

location

London, Virtual

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Learning Requirements

Any recent Desktop/Laptop/Tablet with internet connectivity and based on a modern operating system (Windows8®️,Windows7®️, Windows Vista®️, MAC OSX, Linux, iPad iOS 7, Kindle Fire, Android based Tablets) with a latest version of the Web Browser viz. Chrome, Firefox, Internet Explorer 11, (Safari on MAC OSX).

  • 1GB RAM [512MB RAM] & at least 1GB of available hard disk space.
  • The learning application is based on HTML5 technologies and therefore the latest version of Web Browser is a pre-requsite ( Chrome, Firefox, Internet Explorer 11).

Lion Heart Service Level Agreement (SLA) for responding to Learning enquiries are:

  • An initial acknowledgement to the enquiry is sent to the candidate within 2 working hours.
  • A full response, whether this is by email or telephone call is completed within one working day.
  • A follow up email is sent to the candidate to confirm that the enquiry has been responded to satisfactorily, and to close the enquiry.
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