Delivering Constructive Criticism

Through this workshop participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

 

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well-rounded and productive employees.

 

Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Delivering Constructive Criticism

Description

Course outline


• Module One: Getting Started
• Module Two: When Should Feedback Occur?
• Module Three: Preparing and Planning
• Module Four: Choosing a Time and Place
• Module Five: During the Session (I)
• Module Six: During the Session (II)
• Module Seven: Setting Goals
• Module Eight: Diffusing Anger or Negative Emotions
• Module Nine: What Not to Do
• Module Ten: After the Session (I)
• Module Eleven: After the Session (II)
• Module Twelve: Wrapping Up

Delivery method

Direct delivery via tutor-led training session, offering you interactive training in a small classroom setting or engaging eLearning modules. The sessions are packed with exercises and hands-on experiences, thus enabling you to translate what you have learnt in the course to the workplace and professionally. 

Location

IMPARANDO – LONDON. 56 Commercial Road Ald Gate, London E1 1LP, United Kingdom.

Duration

Duration 1 Day: 9:30 am to 4:30 pm (classroom & onsite courses only)

Entry Requirements

You don’t need any special equipment for this course, just a PC or Mac to watch the videos and a pen to take notes if you are using the eLearning modules. There are no pre-requisites for this training, hence anyone can attend.

What Is Included

Training from an experienced trainer
Computer / Laptop to use for the duration of the course (classroom & onsite courses only)
Detailed course notes and sample exercises
Full colour course manual
Free online training videos
Refreshments (classroom courses only)
A recording of the training course (virtual courses only)
Free PDF certificate upon successful completion of the course.
Full one-year access to Course materials (eLearning only)
Benefit from instant feedback through practice questions
Full tutor support available from Monday to Friday
Study in your own time through your computer, tablet or mobile device (eLearning only)
Additional information
Delivery Methods

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Learning Requirements

Technical Requirements:

Any recent Desktop/Laptop/Tablet with internet connectivity and based on a modern operating system (Windows8®️,Windows7®️, Windows Vista®️, MAC OSX, Linux, iPad iOS 7, Kindle Fire, Android based Tablets) with a latest version of the Web Browser viz. Chrome, Firefox, Internet Explorer 11, (Safari on MAC OSX).

System Requirements:

  • 1GB RAM [512MB RAM] & at least 1GB of available hard disk space.
  • The learning application is based on HTML5 technologies and therefore the latest version of Web Browser is a pre-requsite ( Chrome, Firefox, Internet Explorer 11).

Service Level Agreement (SLA) For Learning enquiries:

Lion Heart Service Level Agreement (SLA) for responding to Learning enquiries are:

  • An initial acknowledgement to the enquiry is sent to the candidate within 2 working hours.
  • A full response, whether this is by email or telephone call is completed within one working day.
  • A follow up email is sent to the candidate to confirm that the enquiry has been responded to satisfactorily, and to close the enquiry.
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