Interpersonal Skills
Delegates will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.
They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
Interpersonal Skills
Course outline
• Module One: Getting Started
• Module Two: Verbal Communication Skills
• Module Three: Non-Verbal Communication Skills
• Module Four: Making Small Talk and Moving Beyond
• Module Five: Moving the Conversation Along
• Module Six: Remembering Names
• Module Seven: Influencing Skills
• Module Eight: Bringing People to Your Side
• Module Nine: Sharing Your Opinion
• Module Ten: Negotiation Basics
• Module Eleven: Making An Impact
• Module Twelve: Wrapping Up
Delivery method
Location
Duration
Entry Requirements
What Is Included
Computer / Laptop to use for the duration of the course (classroom & onsite courses only)
Detailed course notes and sample exercises
Full colour course manual
Free online training videos
Refreshments (classroom courses only)
A recording of the training course (virtual courses only)
Free PDF certificate upon successful completion of the course.
Full one-year access to Course materials (eLearning only)
Benefit from instant feedback through practice questions
Full tutor support available from Monday to Friday
Study in your own time through your computer, tablet or mobile device (eLearning only)
| Select Date | Available 24/7, August 4 2026, December 8 2026, July 7 2026, June 2 2026, November 3 2026, October 6 2026, September 8 2026 |
|---|---|
| location | Classroom, eLearning, Virtual |
£400.00 Exc. VAT
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Learning Requirements
Any recent Desktop/Laptop/Tablet with internet connectivity and based on a modern operating system (Windows8®️,Windows7®️, Windows Vista®️, MAC OSX, Linux, iPad iOS 7, Kindle Fire, Android based Tablets) with a latest version of the Web Browser viz. Chrome, Firefox, Internet Explorer 11, (Safari on MAC OSX).
- 1GB RAM [512MB RAM] & at least 1GB of available hard disk space.
- The learning application is based on HTML5 technologies and therefore the latest version of Web Browser is a pre-requsite ( Chrome, Firefox, Internet Explorer 11).
Lion Heart Service Level Agreement (SLA) for responding to Learning enquiries are:
- An initial acknowledgement to the enquiry is sent to the candidate within 2 working hours.
- A full response, whether this is by email or telephone call is completed within one working day.
- A follow up email is sent to the candidate to confirm that the enquiry has been responded to satisfactorily, and to close the enquiry.
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